Returns & Exchange Policy

Change-of-mind returns

Contact ARD Stores within 7 calendar days of delivery. Eligible products must be unused, unassembled, clean, complete, and returned with their original packaging and proof of purchase. Approval is required before sending an item back.

Damaged, defective, or incorrect items

Inspect your order as soon as it arrives. Report visible damage, a defect, or an incorrect item within 48 hours, with the order number and clear photos or video. After assessment, ARD Stores may arrange a repair, replacement, exchange, or refund as appropriate.

Items that need special review

Custom-cut artificial grass, specially sourced products, assembled furniture, clearance items, and opened hygiene-sensitive products may not qualify for a change-of-mind return. This does not remove any right that applies when an item is defective, unsafe, incorrectly supplied, or materially different from its description.

Return transport and inspection

Customers normally cover the cost of returning a change-of-mind item. ARD Stores covers reasonable return transport when the wrong item was supplied or a confirmed defect occurred before delivery. All returned products are inspected before an exchange or refund is approved.

Refunds and exchanges

Exchanges depend on stock availability. Approved refunds are returned through the original payment route where practical. Bank and payment-provider processing times may apply. Original delivery charges are not normally refunded unless the return results from an ARD Stores error or a confirmed product problem.

How to start a return

Send your order number, name, phone number, reason for return, and supporting photos to ardstores01@gmail.com or WhatsApp +234 703 362 9049.

Nothing in this policy limits rights available under applicable Nigerian consumer-protection law.